20 Customer Service Tips You Need to KnowCustomer service tips are a dime a dozen on the web, but how many of them actually provide real value?

Sure, “be polite” is good advice when dealing with customers, but it’s also obvious and lacks the data and case studies to provide further insights.

That’s why today we’re going to take you to the frontlines, where we’ll look at proven advice on improving your customer service that you might not expect to hear. Below, you’ll also find research, consumer data and case studies on why these tips work.

Remember to check out the links for more in-depth reading, but for now, let’s dive in!

Read more on Help Scout.